maintenance requests
Below are several common maintenance requests we receive – please review these before contacting us regarding a maintenance issue. As a reminder, lockouts are not considered an emergency and fees will apply for these requests.
Lockouts are not considered an emergency. Our fees for lockouts are $35 during normal business hours, and $70 outside of our normal business hours (subject to employee availability).
As a courtesy, we replace the filters in the spring and fall, but for better performance we recommend changing them July 1st and again on January 1st. Tenants with pets are required to change air filters once a month.
If your unit is equipped with a garbage disposal, we ask that you do not put oils, fats and fibrous foods (celery, asparagus, artichokes, chard, kale, lettuce, potato peelings, onion skins) into the garbage disposal. These items can easily entangle the blades causing it to jam.
If you’re experiencing thermostat issues, please follow these steps before contacting maintenance:
1. Check the batteries.
2. Check the filter.
Still having issues? Please contact our maintenance team!
still need to request maintenance?
If you have reviewed the information provided above and still need to request maintenance, please fill out this online Maintenance Request Form, and we’ll be in contact with your shortly to address the issue.
Be sure to include all required information, with plenty of details regarding the specific maintenance issue you are experiencing. As a reminder, tenants are responsible for appliance repairs/replacement.
Did you recently request maintenance? Please tell us about your experience!
